Cloud Park Global
Managed IT

Outsourced IT support, built to actually respond.

Computers crash. Passwords get lost. Email breaks at the worst possible time. Our Managed IT program gives your team certified help desk support and a modern Microsoft 365 environment — so small problems stay small, and your team stays focused on work that matters.

Help Desk Support

Certified technicians, real response times.

Every incoming ticket is triaged and prioritized by urgency the moment it comes in — with a target of resolving issues within 25 minutes, without escalation.

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The Coverage You Need

Business Hour, After Hour, or full 24x7x365 coverage — scaled to match your business as it grows.

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Expert Assistance & Quality Care

Technicians stay current on the latest fixes and certifications, with supervisor quality reviews to keep service consistent.

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Multiple Contact Options

Reach us by phone, email, or web-based chat — whichever gets you help fastest.

Rapid Response

Every ticket is triaged and prioritized by urgency the moment it's opened.

Help Desk Support Covers:

  • Microsoft® and Apple® desktop operating systems
  • Thin clients and virtual desktop infrastructure (VDI)
  • Email applications and browsers
  • Microsoft Office and documented third-party applications
  • Hardware and network troubleshooting
  • Printer installation and support
  • Mobile phones and tablets
  • User administration
  • Desktop performance problems
Microsoft 365 for Business

Modern teamwork, set up right.

Get your team the Office apps, email, and cloud storage they already know — deployed, licensed, and managed correctly from day one.

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Productivity On the Go

Microsoft 365 apps across up to five devices per user.

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Robust Email & Calendar

Manage email, calendars, tasks, and contacts in Outlook.

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Roomy Cloud Storage

1 TB of file storage per user in OneDrive.

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Safeguards for Data

Windows Defender Antivirus and automatic updates keep every device current.

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Easy Management Tools

A single admin console for centralized setup and device management.

163%

Businesses have realized up to 163% ROI over three years by improving productivity and cutting IT costs with Microsoft 365. — Forrester, "The Total Economic Impact™ of Microsoft 365 for Business," 2020

Included Business Basic Business Standard Business Premium
Teamwork & communication
Web & mobile Office apps
Email & calendaring
File storage & sharing
Security & compliance
Desktop Office apps
Advanced threat protection
PC / mobile device management

Not sure what your team needs?

Tell us what's slowing your team down and we'll help you scope the right fit — help desk, Microsoft 365, or both.